Mr group takes the protection of every member's personal data seriously. This document clearly explains how we collect, use, store, and protect your information as a member of our platform.
Mr group never sells, rents, or discloses your personal data to third parties for marketing purposes without your consent.
Your data is safe with us
Important Note: This Privacy Policy describes mr group's data protection practices and applies to all registered members, website visitors, and mobile app users. By using the mr group platform, you agree to the terms set out in this document.
Mr group ("we", "our platform") is committed to protecting the privacy and security of every individual's personal data. This Privacy Policy is established in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards.
This document details what types of personal data we collect, why we collect it, how we use it, who we may share it with, and what rights you hold as the data owner.
This policy applies to all services provided by mr group, including the official website, mobile app, online games, VIP programme, promotions, and any interaction between you and our platform, whether directly or through customer support channels.
mr group only collects data that is strictly necessary to provide you with the best service. This "data minimisation" principle is central to our approach to privacy.
We collect various types of information depending on how you interact with our platform. Below is a detailed summary of the data we collect:
| Data Category | Type of Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, IC/passport number | Registration & KYC |
| Contact Information | Email address, phone number, residential address | Account Registration |
| Financial Data | Bank account number, transaction records, deposit/withdrawal history | Payment Process |
| Technical Data | IP address, device type, web browser, operating system | Automatically during use |
| Behavioural Data | Game history, game preferences, session duration | Automatically during gameplay |
| Communications | Customer support logs, feedback, and complaints | Support interactions |
Data We Do Not Collect
Mr group does not collect sensitive information such as biometric data, medical records, religious beliefs, or political affiliations. We also do not store full credit/debit card numbers — payment information is processed directly through secure and trusted payment gateways.
Every piece of information we collect is used for specific and legitimate purposes. mr group does not use your data for any purpose other than those stated below:
You may withdraw your consent to receive marketing communications at any time by contacting our support team. This withdrawal will not affect your access to the platform's core services.
Mr group only processes your personal data on lawful grounds under the PDPA and applicable laws. The processing bases we rely on are:
Mr group does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, in certain situations, we may need to share information with the following parties:
Trusted Service Providers
We work with third-party service providers that help us operate the platform, such as payment gateway providers, cloud service providers, fraud prevention companies, and analytics platforms. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.
Legal & Regulatory Requirements
Mr group may need to disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies when required by applicable law, court order, or in efforts to prevent financial crime.
Business Transfer
In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred as part of that transaction. You will be notified in advance and your rights will remain protected.
Our Commitment: mr group will not share your data with third-party advertisers, data brokers, or any entity not directly related to the operation of our platform.
Mr group continuously invests in robust security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:
While no system can guarantee 100% absolute security, mr group takes all reasonable and proportionate measures to protect your personal data in accordance with the latest industry standards.
Mr group retains your personal data only for as long as needed to fulfil the purpose for which it was collected, or as required by applicable law.
When data is no longer needed, mr group will securely delete it using industry-standard deletion methods to ensure it cannot be recovered.
As an mr group member, you have certain rights regarding your personal data under the PDPA and applicable data protection laws. We fully respect these rights:
To exercise any of the above rights, contact our privacy team via live chat or support email. We will process your request within 30 business days of receipt.
Mr group uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.
The mr group platform may contain links to third-party websites or services that operate independently from us. This Privacy Policy does not apply to those websites or services.
We encourage you to read the privacy policy of any third-party website you visit via links from our platform. mr group is not responsible for the privacy practices or content of those third-party websites.
The mr group platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under the age of 18.
If we find that we have collected personal data from a minor without proper verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on our platform are encouraged to contact our support team immediately.
mr group has a strict age verification system as part of our KYC process. Child protection is our absolute priority.
If you have any questions, concerns, or requests regarding this Privacy Policy or how mr group handles your personal data, our privacy team is ready to assist you through the following channels:
For official requests relating to data protection rights (such as access, correction, or deletion of data), please include "Privacy Rights Request" in your message subject line so we can prioritise your request.
mr group is committed to responding to all privacy-related requests within 30 business days. Urgent or critical requests will be prioritised and processed in a shorter timeframe.
We don't just comply with the law — we go further to ensure your privacy is genuinely protected.
Register an account today and enjoy a safe, fair, and exciting digital entertainment experience alongside over 500,000 members across Malaysia — with full privacy guaranteed.
Your data is protected • Malaysia PDPA compliant • 18+ only